Our focus at AZX is quality, service and partnership. Our number one
goal is to provide 5 star service and to ensure our customers are always
satisfied. We are committed to making everything easy for our customers
and ensuring an open communication channel with our customers. We
value the importance of every order, while promising to be fair, reliable
and honest while never putting our customers’ integrity at risk.
Prices are subject to change without notice.
We encourage all artwork to be submitted in a vector format with all fonts
converted to outlines. All colors must be specified and converted to a Solid
Coated Pantone Color if color matching is required. Please note if artwork
is not submitted in vector format or a coated Pantone color, AZX cannot
guarantee our highest printing quality or color matching. Color matching
is not guaranteed with CMYK Digital Printing and gradients. If unable to
submit artwork in a usable format, art charges of $50.00/hour (W) will be
applied to digitalize artwork (minimum 30 minutes).
Preferred File Formats:
.ai – Adobe Illustrator
.eps – Encapsulated Post Script
.pdf – Portable Document Format
Email artwork to firstname.lastname@example.org or to your dedicated Account Executive.
Please contact AZX if having trouble submitting art files over 5MB.
Virtual proofs are available free of charge and will be provided prior to
production on orders unless otherwise stated on a purchase order. If
revisions are required, a maximum of two revisions are available free
of charge, any revisions requested subsequently are subject to a charge
of $50 (V). Written approvals are required prior to production and must
be confirmed within 24hrs or delays will result. Production time begins
when the final proof is approved, approval received after 12pm EST begin
production on the next business day. The AZX art department will make
every effort to reproduce virtuals as precisely as requested, however it is
the distributor’s responsibility to double check accuracy prior to sign off.
Random samples are free with a provided shipping account. Please clearly
indicate the method of shipment, if not specified we will default to ground.
If sample request is received after 12pm EST the sample will not ship until
the next business day.
Spec samples are subject to a set-up charge and will be waived when
full order is submitted (with no art changes). Please provide a shipping
account to cover freight charges.
Pre-production samples are available free of charge as long as a shipping
account is provided for freight. If a shipping account isn’t provided there
will be a $35.00 (V) cost added to the order. All pre-production samples
will be shipped standard overnight, unless clearly specified on the
purchase order. Pre-production samples must be requested on purchase
order and are strongly recommended for every order. If the option for a
pre-production sample is refused, the liability of print quality, color, and
material falls on the customer. Please note pre-production samples add
to the published production times and full production will not proceed
without written approval.
CREDIT & PAYMENT
Prepayment is required on the first order placed with AZX and must be
received prior to the order being shipped. Accepted payment methods
are credit card (Visa, MasterCard or American Express), wire Transfer,
e-transfers and company or personal checks. If prepaying with credit card
there will be a 3% processing fee applied to your order. Credit terms can be
established after first order is completed by filling out a credit application.
Once received, we will contact you within 24 hours and notify you of your
approved credit limit. We extend 30 day net credit up to your approved
limit. For orders being placed over approved credit limit a 50% deposit is
required with the remaining 50% due upon delivery, or terms established
at time of order.
Once a purchase order is received we will send an order acknowledgement
within 24 hours and it is the distributor’s responsibility to verify the
accuracy of the information prior to sign off. If you do not receive an order
acknowledgement within 24 hours, please call customer service to check
the status on your order. The minimum order value is $160 (R), for any
order less than minimum please contact your dedicated account executive
OVERRUNS AND UNDERRUNS
Due to the nature of manufacturing with high speed imprint machinery
coupled with damages that are removed during quality control, overruns/
underruns are a common occurrence in this industry. Most items have a
10% over/under policy. When an exact quantity is necessary for your event,
it should be specified to your sales rep and should appear on your final
acknowledgement. There is an additional charge when requesting exact
Orders approved after 12pm EST begin production on the next business
day. Please note our Lightning Next Day Rush Service does not include
a virtual proof with this production time. If a virtual proof is required,
please add 1 business day. If you require any changes to an order after
art approval, please contact your dedicated Account Executive or Regional
Sales Manager. AZX will attempt to facilitate any changes requested, but
please note this may delay the original ship date. Any changes requested
while in production may be subject to charges for costs incurred in
production to date.
Orders cancelled will be subject to a 10% cancellation fee, in addition to any
fees incurred by AZX. Orders already into production cannot be cancelled
without the explicit written agreement of AZX.
SHIPPING AND HANDLING
AZX will ship all products from the closest manufacturing facility; New
York, San Diego, Toronto. All shipments will be defaulted to FedEx unless
otherwise specified on the purchase order with a corresponding account.
High quantity orders will be quoted via a trucking company and the
distributor will contacted to decide best ship method. There is a $10.00 (P)
surcharge per address for any order shipping to more than two locations.
AZX will make every effort to contact the distributor if delivery instructions
are not clear. In the event that the distributor is unreachable, AZX reserves
the right to ship goods to meet the specified delivery date. In this case,
distributors will be soley responsible for freight charges incurred. AZX
cannot be held accountable for any shipping errors, damages, or delays
occurring once the goods have left our warehouse.
Previous purchase order numbers or old AZX order numbers must be
referenced when submitting repeat orders. Repeat orders will be produced
without re-approval unless explicitly requested in writing. Repeat orders
are not subject to another setup as long as there are no artwork changes
within 1 year of placing the previous order. Repeat orders will be subject to
a second setup if there are any artwork changes or if it is re-ordered after
1 year. Please note we will keep artwork on file for a maximum of 2 years.
AZX reserves the right to modify products, change materials and inks
without notice. Please double check with customer service to ensure
products have not changed prior to placing repeat orders.
Our customer care department will handle all return requests on a case
by case basis. All returns must reference a return authorization number
which will be assigned by the customer care team.